SureStay Plus Hotel by Best Western Brandywine Valley
손님 리뷰
Location was excellent. Night desk manager was really good (Nicki). This was a difficult trip for me (father died) and she was really empathetic and supportive. She really made me feel so much better.
Elizabeth
2024년 3월
I got your e-mail requesting a review. Funny, because I'm still waiting for you to return my $100.00 deposit. Which interferes with the great on-line value of my stay. Unless I'm mistaken somehow, this scam seems to be common with Hotels, like you all got the same memo. Hotels advertise one price on line, but neglect to inform customers that there's a additional fee associated with your stay, notwithstanding the (Recorded) front desk assurance that these funds will be returned, siting any incidental fees. Never, have I ever left a room damaged or stole any incidental items. In fact, I typically don't use the house provided towels, as I bring my own. Saving you time, (House Keepers) and money. If it is factual, that you're taking & keeping returnable fees, you are setting yourself up for Class Action Law Suits. Not to mention Law Violations through individual local District Justices. This is a request for you to return the fee(s) you've taken from me throughout the last 9 months. Any information received will be used for that purpose.
Tony
2023년 4월
This hotel is an absolute gem. The staff is just incredible. So friendly, so helpful, so quickly responsive to a question. The place is just immaculate. The dining area is spotless. Probably could eat off the floor. Had a small issue with a shower that very quickly was taken care of with great attention and very pleasant response. The people in the office, especially the older Black lady were just so friendly and helpful. I can't get over how great this place is. Thanks to all the staff there for doing such a great job.
James
2024년 1월
The rooms were clean and comfortable
Lonnie
2023년 2월
Everything was wonderful! Bed was very very comfortable!! Staff was so friendly and helpful! Breakfast was good as well! Overall a great stay! Definitely will be back this next weekend! Thank you!!
Dawn
2024년 1월
That hotel is a classic design. Rooms surrounding a courtyard, pool, hot tub, kiddy pool and a dozen or more umbrellaed tables for four. Great place as long as nobody sits just outside of your room flapping her gums until 3AM....
Leroy
2024년 7월
We enjoyed the room very much and the woman at the front desk was Amazing 🤩 I left with many more opportunities for my business thanks to the help of her and her communication skills are top notch I would stay anytime I’m in Delaware.
Markeita
2024년 12월
We arrived and were told we were upgraded to their Philadelphia room. Absolutely beautiful. Very pleased as there is a portrait of George Washington in the room and we were headed to Mt. Vernon the next day.🙂
Alexandra
2023년 5월
Very good location. Rooms are bit old but clean and we get daily room cleaning service. Beds are comfortable. Breakfast is ok. Overall good stay.
Subhasis
2025년 3월
A few minor issues. The AC was a bit noisy and the key card was finicky. Other than that it was fine. Housekeeping was there every day. The staff was very friendly and helpful. An excellent value.
Frederick
2024년 9월
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